Frequently Asked Questions

We are transparent about our charges. Our charges do not contain any hidden charges. Our standard fees are fixed and published. You can find out more about our fee structure here: my360wellnesshub.com/services. Because we provide faster results, in fewer sessions, our lifetime cost are often lower than our competitors.

Sessions ranges between 60 to 120 minutes. Usually sessions do not exceed more than 2 hours.

our therapists charge by the hour but for some programs the charges are by session.

Yes we accept most major credit and debit cards. For online session, payment can be made via Paypal.

We have programs for some specialized issues such as: 1-session program for quit smoking, 10 sessions neurostimulation program for memory improvement, 3 sessions grief and loss sessions, 10 sessions CBT therapy for addiction and others specialist programs such as diabetes reversal. Talk to our therapist about our programs.

Our therapists are comfortable with multi-culturalism, differences in religion, and sexual orientation. Currently we have therapists that speaks English, Mandarin plus other localised Chinese dialects, and Malay. Please call our hotline to find out more.

You may need to answer some questions to give us an idea of your presenting issue, and when you come in for your session, do remove all jewellery and wear something loose and comfortable.

Most clients notice improvement after the first session. Typically, common issues can be resolved within 3 to 6 sessions. Our goal is to help you achieve measurable progress quickly.

It depends on the therapist and the issues involved, but usually the sessions are held every 2 weeks and as the recovery progress, every 3-4 weeks and once we move into maintainance, 2-4 times a year.

Yes, we offer family therapy sessions. Our therapist-mediators help families discuss difficult topics and reopen communication channels in a safe, supportive environment. We also provide individual and couple sessions.

Yes. All sessions are private and confidential. However, the client can request for someone to sit in on the sessions. The therapist and 360 Wellness Hub will not provide any information about the client or the sessions without a written consent from the client.

We only conduct office-based rehab for addiction and executive stress in Malaysia. However, we are affiliated to a stay-in rehab in Thailand and can arrange for the patient to be admitted.

These Conditions of Sale apply to all purchases from and govern the sale of all products and services on my360Wellnesshub.com. Please read these Conditions of Sale carefully before placing an order with my360wellnesshub.com. Each time you purchase from my360wellnesshub.com, you agree:

1. To waive all rights to claim punitive, incidental, or consequential damages, injunctive relief, any other damages including legal fees, and any and all rights to have damages multiplied or otherwise increased. MY360WELLNESSHUB.COM SHALL NOT BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY IN ARBITRATION OR OTHERWISE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS, PERSONAL INJURY (INCLUDING DEATH) AND PROPERTY DAMAGE OF ANY NATURE WHATSOEVER. IN NO EVENT SHALL MY360WELLNESSHUB.COM'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES AND LOSSES FOR ANY CAUSE OF ACTION EXCEED THE AMOUNT PAID BY YOU FOR YOUR PRODUCT(S) OR SERVICES. MYWELLNESSHUB.COM DISCLAIMS, AND YOU WAIVE, ALL EXPRESS OR IMPLIED PRODUCT-RELATED REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. THIS DISCLAIMER DOES NOT APPLY TO MANUFACTURER PRODUCT WARRANTIES (IF ANY).
   

2. RETURNS: Please review to our Refund Policy which applies to all products sold on my360wellnesshub.com. My360wellnesshub.com may evaluate a customer’s account, order and return history, and has the right to refuse services and/or prevent a customer from placing future orders on my360wellnesshub.com.
   

3. CLEARANCE AND PROMOTIONAL ITEMS AND SERVICES: All clearance items are final sale and may not be returned. No price adjustments are applicable on the clearance items/services or other non-clearance items/services on current or prior sales.
   

4. PRODUCT AND SERVICE INFORMATION: We are passionate about great services, products and solutions and this should be evident from being competent, accountable, and transparent with all services and product information displayed on my360wellnesshub.com. However, we understand that errors and different information both in terms of factual as well as expression of an actual product may differ from its packaging displayed on my360wellnesshub.com. All product information in this website should be used for information purposes only. Ingredients may also be subject change. DO NOT RELY SOLELY ON THE INFORMATION ON THIS WEBSITE. IT IS IMPORTANT TO ALWAYS READ PRODUCT LABELS, WARNINGS AND ADHERE TO THE DIRECTIONS ON THE PRODUCT LABEL BEFORE USE.
   

5. PRICING AND AVAILABILITY: We do our best to ensure product availability. Availability may be listed on individual product pages and we cannot be more specific beyond what is stated there. As an order is processed, we will inform you by email as soon as possible if any products you order turn out to be out of stock.
   

6. SHIPPING: We take great measures to ensure all products are professionally and carefully packed and shipped out swiftly. Please note that unless otherwise stated on the website, delivery estimates are just that, though we strive for the timely delivery. We cannot guarantee third party courier services and their delivery times, and therefore estimates should not be relied upon as such. In rare cases, products may be damaged during shipment by third party courier services, and we cannot be held liable for any items that are damaged during shipment. All orders are shipped on business days from Monday to Friday, excluding public holidays within Malaysia.

7. MISCELLANEOUS: We reserve the right to make changes to these Conditions of Sale at any time and without any notice. You will be subject to the Conditions of Sale in effect at the time of your purchase.
   

CORPORATE ADDRESS:

360 WELLNESS HUB SDN BHD

2-2B, 2 FLOOR, WISMA LIFECARE, NO 5 JALAN KERINCHI, BANGSAR SOUTH 59200, KL

EMAIL US AT 360wellnesshub@gmail.com

Or GET IN TOUCH with us at +6012 3300415.

We respect your privacy and here’s how we value and protect your data. If you are a customer, newsletter subscriber, and visitor of my360wellnesshub.com, this policy applies to you.

1. We respect and are responsible in ensuring good, ethical, and legal use of data for your privacy in order to facilitate and ensure a positive, safe and engaging experience on my360wellnesshub.com. 1.1 OUR RESPONSIBILITIES If you are a customer, newsletter subscriber, and visitor of my360wellnesshub.com, we act as the "data controller" of personal data. This means we determine how and why your data are processed. 1.2 YOUR RESPONSIBILITIES Please do read this Privacy Policy to know your rights. If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting all information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

2. We ask for and collect the following personal information about you when you use my360wellnesshub.com’s website, which is necessary to facilitate activities between you and us, for example, placing an order, subscribing to our newsletter, participating in sweepstakes, access to a rewards program, or to allow us to comply with various legal obligations. Without this information, we may not be able to provide you with all of the requested services. 2.1. HOW WE USE THE INFORMATION YOU PROVIDE TO US • ACCOUNT INFORMATION: When you sign up for a my360wellnesshub.com account, we require certain information such as your first and last/family name, email address, username, and password. You may also provide optional information as part of your my360wellnesshub.com profile, including additional contact information, location, etc. • ORDER INFORMATION: When you place an order on our website, we may request that you provide additional information such as your billing and shipping addresses and contact phone number. • PAYMENT INFORMATION: To facilitate processing of payments on our website, we require you to provide certain financial information, for example, your credit or debit card number. Payment card numbers are not stored by my360wellnesshub.com. • COMMUNICATIONS WITH MY360WELLNESSHUB.COM: When you communicate with my360wellnesshub.com via our website, email, or live chat, we collect information about your communication and any information you choose to provide. • ESSENTIAL COOKIES: Certain tags or cookies are necessary in order for my360wellnesshub.com’s website to operate correctly. These essential cookies are further described in our Cookies Policy. 2.2. HOW WE USE THE INFORMATION WE GET FROM YOUR USE OF OUR WEBSITE AND SERVICES When you use my360wellnesshub.com’s website, we automatically collect information, including personal information, about the services you use and how you use them, such as information about how you use or interact with our website, view or interact with our ads and content, and information about your computer or mobile device.This information may include: • USAGE INFORMATION: We collect information about your interactions with our website and mobile applications such as the pages or content you view, searched, and interacted with on my360wellnesshub.com’s website. • DEVICE INFORMATION: We automatically collect device information when you access our website, even if you have not created a MonolithNutrition.com account or logged in. That information includes, among other things: your IP address, operating system version, device type, system and performance information, and browser type. Additionally, certain services include a unique application number. This number and information about your installation may be sent to MonolithNutrition.com when you install or uninstall a certain service or when a service periodically contacts our servers, such as for updates. • LOG DATA: Like most websites today, My360wellnesshub.com’s server keeps log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including IP addresses, internet service providers, files viewed on our website, operating system versions, device type, and timestamps. • LOCAL STORAGE: My360wellnesshub.com may collect and store information, including personal information, locally on your device using mechanisms such as browser web storage and application data caches. • LOCATION INFORMATION: When you use our services, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience for things such as personalised content, language preferences, advertising, or search results. Most mobile devices allow you to control or disable the use of location services. Most likely, these controls are located in the device’s settings menu; however, if you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer. 360 Wellness Hub Sdn Bhd may also collect this information even when you are not using our apps if this connection is enabled through your settings or device permissions. • COOKIES AND SIMILAR TECHNOLOGIES: My360wellnesshub.com may set and access cookies on your computer. We may also set and access device identifiers which may include your IP address, user agent information (e.g., browser version, OS type, and version), and device-provided identifiers. My360wellnesshub.com also lets other trusted businesses – such as payment service providers – use cookies or similar technologies for advertising, analytics, and research purposes on some of My360wellnesshub.com’s website. • PAYMENT TRANSACTION INFORMATION: My360wellnesshub.com, including its payment service provider, collects information related to your payment transactions through our website or mobile applications, including the payment instrument used, date and time, payment amount, payment instrument expiration date, and billing post code. This information is essential for facilitating orders and purchases between you and My360wellnesshub.com for provision of payment services.

3. WHEN AND HOW WE COLLECT DATA If you are only a visitor to our website, please know that we do not collect any personal data before you request a demo of Bearer. From the moment you request a demo of Bearer, we start collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically. Here’s when and how we do this: Here at my360wellnesshub.com, we store and process information in order to provide, improve, and develop my360wellnesshub.com’s website and services through: • Enabling you to access and use this website. • Operating, protecting, improving, and optimising my360wellnesshub.com’s web services and experience, such as by performing analytics and conducting research, part of which may include contacting you via the contact information you have provided to us. • Offering you a personalised experience by, among other things, ranking search results or showing customised ads based on your searches, interests, and preferences. • Contacting you via contact information you have provided to us regarding order information, product information, shipping status, subscription status, or other my360wellnesshub.com account related questions or support. • Enabling you to access and use our relating online payment services to place orders or sign up for subscriptions. • Providing customer service via convenient avenues such as website live chat, chat messenger, email, or phone. • Sending you service or support messages. To provide a personalised experience and improve our advertising and marketing We hate spam and prefer to receive information and advertising that actually are of interest to us. Information we collect helps us to provide a customised and targeted user-experience such as: • Sending promotional messages, marketing, advertising, and other information of interest. There will be an option for you to opt out of receiving these communications at any time by clicking on the “unsubscribe” link in relating emails. • Personalising, measuring, and improving advertising to be more tailored to your interests in our products, reading and information content found in this website. • Administering rewards, contests, sweepstakes, referral programs, surveys, or other promotional activities or events sponsored or managed by my360wellnesshub.com. We do not share data with third party business entities. We are not in the business of selling our customers’ data or personal information to others. Additionally, we impose strict restrictions on how our partners can use and disclose the data we provide. We have summarized how we share the information we collect below.

4. COMPLIANCE WITH LAWS, RESPONDING TO LEGAL REQUESTS, PREVENTING HARM, AND PROTECTION OF RIGHTS My360wellnesshub.com may disclose your information, including personal information, to courts, law enforcement, or governmental authorities, or authorised third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary to: (i) comply with our legal obligations; (ii) comply with legal process and to respond to claims or demands asserted against MonolithNutrition.com; (iii) respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability; (iv) to enforce and administer our Terms of Use or other agreements; (v) protect the rights, property, or personal safety of Monolith Nutrition, its employees, or members of the public.

5. SERVICE AND TECHNOLOGY PROVIDERS My360wellnesshub.com uses a variety of third-party service providers to help us provide services related to the my360wellnesshub’s website and our services. Service providers may be located inside or outside of Malaysia. For example, services providers may help us: (i) conduct fraud prevention and risk assessments; (ii) perform product development, maintenance, and debugging; (iii) provide customer service, advertising, payment, and transactional services; (iv) help us track website analytics, such as conversion and traffic metrics; and (v) verify information against public databases. My360wellnesshub.com may need to share your information, including personal information, in order to ensure the adequate performance of our contract with you (e.g., name and billing address to complete a transaction and ship your order). We enter into confidentiality and data processing terms with third-party service providers to ensure they comply with high levels of confidentiality and best practices in privacy and security standards.

6. SECURITY We are continuously implementing and updating robust administrative, technical, and physical security measures to help protect your data and information against unauthorised access, loss, destruction, or alteration. Some of the safeguards we use to protect your information include firewalls and data encryption, compliance certifications, information access control, and thorough security and breach response policies and procedures. In the event of any actual or suspected unauthorised use of your my360wellnesshub.com account, please contact us. We are always ready to assist.

7. SAFETY OF MINORS Parental supervision on the Internet is important and the safety of minors is paramount. Use of my360wellnesshub.com’s website is not intended for and may not be used by individuals under the age of 13. All purchases by minors should be made on a valid parent or guardian account and within adult supervision. my360wellnesshub.com does not knowingly collect personal data from minors or allow them to register accounts. If it comes to our attention that we have collected personal data from a minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact us for assistance.

8. YOUR RIGHT TO KNOW AND ACCESS YOUR PERSONAL INFORMATION At any time, you may submit a verifiable request for information regarding the: (a) categories of your personal data we collect and use; (b) purposes for which categories of personal data are collected or used by my360wellnesshub.com; (c) categories of sources from which we collect personal data; and (d) specific pieces of personal data we have collected about you. 8.1. RIGHT TO EQUAL SERVICE MonolithNutrition.com is against discrimination and everyone may exercise their privacy rights. 8.2. RIGHT TO DELETE YOUR PERSONAL INFORMATION You may submit a verifiable request to close your account here at my360wellnesshub.com and we will delete personal data about you that we have collected. 8.3. RIGHT TO REQUEST THAT YOUR PERSONAL INFORMATION NOT BE SOLD We reiterate our commitment to customer privacy and that my360wellnesshub.com is not in the business of selling personal data of our users or customers.

9. CHANGES TO THIS PRIVACY POLICY. My360wellnesshub.com reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the my360wellnesshub.com website. If its changes are significant, we may also provide you with notice of the modification by email or get your consent, as required by law. If you disagree with the revised Privacy Policy, you may cancel your my360wellnesshub.com Account. If you do not cancel your account, your continued access or use of the my360wellnesshub.com website will constitute acceptance of a revised Privacy Policy.

A satisfied customer is worth value in gold! If you are not satisfied with your purchase and are unhappy with your order, we want to absolutely make it right! Contact us within 7 days of your purchase and we will work to arrange a full refund or credit your account with a 360 Wellness Hub e-Gift card equal to the value of your product.

Our products and refund policy are subject to our Condition of Sales. Clearance items are final sale and may not be returned nor eligible for price adjustments. We welcome you to reach out to us if you have any questions or need further clarification!