top of page

Frequently Asked Questions

  • Is it worth paying for coaching?
    While you can certainly work toward your goals on your own, there are several reasons why paying for a coach is worth the money. Working with a qualified coach can: Help you discover what's holding you back and find the motivation to move forward. Challenge your assumptions; help you find truth and meaning.
  • What is the difference between a coach and a counsellor?
    Counselling has a broader focus and helps with cognitive, behavioural and emotional issues. Coaching has a more specific focus e.g. on managing staff or a company better.
  • How do I pick the coach?
    Pick the coach according to the area that you need help with e.g. executive coaching, lifestyle coaching, business coaching etc. Coach needs to be expert in the area that they are coaching.
  • Are life coaches worth the money?
    Research shows that most people who has employed a life coach, finds that it improves their lives for the better and they are generally positive about the coaching experience.
  • How many sessions do I need?
    We usually tell our patients that they would notice improvement after the first session and usually for common issues, no more than 3 to 6 sessions are needed to resolved the presenting issues.
  • Do you conduct family therapy?
    Yes. Besides individual and couple sessions, we also do family and group sessions. When people find it hard to talk openly and honestly with one another without fear, it is time for therapy. Our therapist-mediator can help people discuss difficult topics. Mediation counselling helps reopen proper communication channels between members of the group.
  • How much does the session cost?
    We are transparent about our charges. Our charges do not contain any hidden charges. Our standard fees are fixed and published. You can find out more about our fee structure here: Because we provide faster results, in fewer sessions, our lifetime cost are often lower than our competitors.
  • Do have therapist that speaks Mandarin? Malay? Tamil?
    Our therapists are comfortable with multi-culturalism, differences in religion, and sexual orientation. Currently we have therapists that speaks English, Mandarin plus other localised Chinese dialects, and Malay. Please call our hotline to find out more.
  • Do you accept credit card payment?
    Yes we accept most major credit and debit cards. For online session, payment can be made via Paypal.
  • What do I have to prepare before the session?
    You may need to answer some questions to give us an idea of your presenting issue, and when you come in for your session, do remove all jewellery and wear something loose and comfortable.
  • Do you have a stay-in SUD and executive stress rehab?
    We only conduct office-based rehab for addiction and executive stress in Malaysia. However, we are affiliated to a stay-in rehab in Thailand and can arrange for the patient to be admitted.
  • Are the sessions private and confidential?
    Yes. All sessions are private and confidential. However, the client can request for someone to sit in on the sessions. The therapist and 360 Wellness Hub will not provide any information about the client or the sessions without a written consent from the client.
  • How long are each session?
    Sessions ranges between 60 to 120 minutes. Usually sessions do not exceed more than 2 hours.
  • Are charges by the session or by the hour?
    our therapists charge by the hour but for some programs the charges are by session.
  • Do I have to see the therapist weekly? What is the period between sessions?
    It depends on the therapist and the issues involved, but usually the sessions are held every 2 weeks and as the recovery progress, every 3-4 weeks and once we move into maintainance, 2-4 times a year.
  • What therapeutic programs do you have?
    We have programs for some specialized issues such as: 1-session program for quit smoking, 10 sessions neurostimulation program for memory improvement, 3 sessions grief and loss sessions, 10 sessions CBT therapy for addiction and others specialist programs such as diabetes reversal. Talk to our therapist about our programs.
  • How much does a psychologist cost per hour in Malaysia?
    Psychologists like counsellors typically charge by the hour and the hourly rates usually range between 350-850 per hour.
  • How can I get psychological help in Malaysia?
    You can google or contact 360 Wellness Hub +60327792700.
  • What exactly does a psychotherapist do?
    Psychotherapists provide psychological assessment, diagnosis and treatment.
  • How much does a mental health diagnosis cost in Malaysia?
    Mental health diagnosis takes times and few sessions with the therapist. Fee can range between RM850-3500.
  • How much does a mental health diagnosis cost in Malaysia?
    Mental health diagnosis takes times and few sessions with the therapist. Fee can range between 850-3500
  • Do you offer online counselling Malaysia?
    Yes. While face to face therapy consultation is most effective, online counselling does have its merits as well. We can also do marriage counselling online if a physical consultation is difficult to do.
  • Is it better to see a counselor or therapist?
    For general health and wellness issues it is best to consult a counsellor. Also, if you are concern about your privacy and confidentiality, it is best to talk to a counsellor since privacy and confidentiality is the cornerstone of all counselling sessions. The difference between counsellors and therapist must also be taken into account. Minimum requirements for counsellors is a masters degree in counselling. There are no stringent academic requirements for therapists.
  • Is therapy covered by insurance?
    Certain insurer do cover a certain number of counselling sessions. It's best to call your insurance provider and ask them if your policy covers it.
  • What is the difference between a Counsellor and a therapist?
    A therapist is a general term to address anyone who provides counselling, psychotherapy or other forms of therapy. A counsellor is someone who has completed a masters in counselling degree.
  • Does hypnotherapy really work?
    Hypnotherapy is the only modality that targets the subconscious and unconscious mind and so for some chronic issues and gut-based issues like irritable bowel syndrome, hypnotherapy is considered the best treatment option.
  • Is there a difference between hypnosis and hypnotherapy?
    When hypnosis is used for therapy, it is known as hypnotherapy.
  • Does insurance cover hypnosis?
    Depends on the insurer, please ask your insurer.
  • How much is hypnosis per hour?
    Hypnotherapy fees ranges from RM150 to 3500 per session.
bottom of page