Question 1

How does 360 Wellness Hub protect my personal and medical data under Malaysian law?

Accepted Answer

Your privacy is protected under the Malaysian Personal Data Protection Act 2010 (PDPA) and its subsequent amendments. 360 Wellness Hub Sdn Bhd (1341725-U) acts as the Data Controller for your information.
Because we specialize in integrative care, we process both standard personal data and Sensitive Personal Data (such as physical or mental health conditions, biometric data, DNA profiles, and gut health metrics) with the highest standards of clinical and digital security. We do not process or store your data without your explicit, informed consent.

Question 2

What type of data do you collect when I use this website or book an intake consultation?

Accepted Answer

In the course of your dealings with us, we may collect and process:
Direct Identifiers: Your full name, NRIC/Passport number, gender, date of birth, contact number, and email address.
Sensitive Personal Data: Medical histories, psychological assessments, counseling logs, neuro-regulation metrics, genetic/DNA testing data, and nutritional or biochemical information.
Technical Data: Your IP address, browser type, and user behavior patterns collected via cookies when you navigate my360wellnesshub.com.

Question 3

Why do you need my data, and what is it used for?

Accepted Answer

We process your personal and clinical data strictly for the following commercial and healthcare purposes:
To assess, triage, and map out your customized 360° Care Pathway (Therapy, Neuro-Regulation, or Biocentric Wellness).
To formulate personalized nutraceutical support based on your biological testing.
To securely communicate with you regarding scheduling, fees, and administrative setup.
To meet statutory, legal, and regulatory requirements governing healthcare and psychological service providers in Malaysia.

Question 4

Is it compulsory for me to provide my personal or health data?

Accepted Answer

Providing your data is entirely voluntary. However, please note that if you choose to withhold mandatory clinical or contact information, we may be unable to finalise your intake registration, match you with an appropriate practitioner, or safely administer personalized wellness programs.

Question 5

Who do you share my confidential information with?

Accepted Answer

We strictly adhere to the PDPA Disclosure Principle. Your data will never be sold or rented. It is kept highly confidential and is only disclosed to the following classes of third parties when strictly necessary:
Our internal credentialed practitioners, therapists, and authorized clinical staff directly involved in your care.
Contracted, PDPA-compliant medical laboratories or compounding pharmacies directly handling your specialized DNA or gut analytics.
Enforcement, regulatory, or government authorities where required absolutely by Malaysian law.

Question 6

How long do you retain my information, and is it stored safely?

Accepted Answer

Security: We employ rigid technical and organizational safeguards—including access-controlled servers, encryption, and strict staff confidentiality protocols—to prevent unauthorized access, loss, or misuse of your data.
Retention: In line with the PDPA Retention Principle, we only store your data for as long as necessary to fulfill its clinical and administrative purposes, or to comply with Malaysian statutory medical record-keeping laws.

Question 7

What are my legal rights regarding my personal data?

Accepted Answer

Under the PDPA, you possess full legal rights over your information. You may request to:
Access: Receive a copy of the personal data we hold about you.
Correct: Update or correct any inaccurate, incomplete, or misleading information.
Withdraw Consent: Limit or completely withdraw your consent for future data processing (subject to legal or contractual restrictions).

Question 8

Who can I contact if I have questions, complaints, or want to update my records?

Accepted Answer

In compliance with Malaysian law, we have appointed a dedicated Data Protection Officer (DPO). For any inquiries, data access requests, or corrections, please reach out to our care team directly:
Company Name: 360 Wellness Hub Sdn Bhd (1341725-U)
Physical Address: 2-2B, 2nd Floor, Wisma Lifecare, 5 Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Malaysia.
Designated Email: 360whsanctuary@gmail.com
Contact Number: +6012-3300415

Question 9

How do you protect my health and payment data?

Accepted Answer

At 360 Wellness Hub, we take your privacy seriously and secure all personal health and payment data using advanced, industry-standard encryption. Your confidential test results and records are strictly protected and never shared without your explicit consent. We all destroy all records of the results after 14 days. So please keep your copy carefully because after 14 days we will no longer be able to retrieve your results of your tests for you. For full details, please read our Privacy Policy (Link in the footer).

360 Wellness Hub Privacy Policy

How does 360 Wellness Hub protect my personal and medical data under Malaysian law?

What type of data do you collect when I use this website or book an intake consultation?

Why do you need my data, and what is it used for?

Is it compulsory for me to provide my personal or health data?

Who do you share my confidential information with?

How long do you retain my information, and is it stored safely?

What are my legal rights regarding my personal data?

Who can I contact if I have questions, complaints, or want to update my records?

How do you protect my health and payment data?

360 Wellness Hub Sdn Bhd (1341725-U)
2-2B, 2nd Floor, Wisma Lifecare,
No. 5 Jalan Kerinchi, Bangsar South,
59200 Kuala Lumpur, W.P.

© Rev June 2026 360 Wellness Hub. All rights reserved.

360wellnesshub@gmail.com

+60123300415

360 Wellness Hub Privacy Policy

How does 360 Wellness Hub protect my personal and medical data under Malaysian law?

What type of data do you collect when I use this website or book an intake consultation?

Why do you need my data, and what is it used for?

Is it compulsory for me to provide my personal or health data?

Who do you share my confidential information with?

How long do you retain my information, and is it stored safely?

What are my legal rights regarding my personal data?

Who can I contact if I have questions, complaints, or want to update my records?

How do you protect my health and payment data?

360 Wellness Hub Sdn Bhd (1341725-U) 2-2B, 2nd Floor, Wisma Lifecare, No. 5 Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, W.P.

© Rev June 2026 360 Wellness Hub. All rights reserved.

360wellnesshub@gmail.com

+60123300415

360 Wellness Hub Sdn Bhd (1341725-U)
2-2B, 2nd Floor, Wisma Lifecare,
No. 5 Jalan Kerinchi, Bangsar South,
59200 Kuala Lumpur, W.P.