Question 1

What is your condition of sales?

Accepted Answer

These Conditions of Sale apply to all purchases from and govern the sale of all products and services on my360Wellnesshub.com. Please read these Conditions of Sale carefully before placing an order with my360wellnesshub.com. Each time you purchase from my360wellnesshub.com, you agree:

To waive all rights to claim punitive, incidental, or consequential damages, injunctive relief, any other damages including legal fees, and any and all rights to have damages multiplied or otherwise increased. MY360WELLNESSHUB.COM SHALL NOT BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY IN ARBITRATION OR OTHERWISE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS, PERSONAL INJURY (INCLUDING DEATH) AND PROPERTY DAMAGE OF ANY NATURE WHATSOEVER. IN NO EVENT SHALL MY360WELLNESSHUB.COM'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES AND LOSSES FOR ANY CAUSE OF ACTION EXCEED THE AMOUNT PAID BY YOU FOR YOUR PRODUCT(S). MONOLITHNUTRITION.COM DISCLAIMS, AND YOU WAIVE, ALL EXPRESS OR IMPLIED PRODUCT-RELATED REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. THIS DISCLAIMER DOES NOT APPLY TO MANUFACTURER PRODUCT WARRANTIES (IF ANY).

RETURNS: Please review to our Refund Policy which applies to all products sold on my360wellnesshub.com. My360wellnesshub.com may evaluate a customer’s account, order and return history, and has the right to refuse services and/or prevent a customer from placing future orders on my360wellnesshub.com.

CLEARANCE AND PROMOTIONAL ITEMS AND SERVICES: All clearance items are final sale and may not be returned. No price adjustments are applicable on the clearance items/services or other non-clearance items/services on current or prior sales.

PRODUCT AND SERVICE INFORMATION: We are passionate about great services, products and solutions and this should be evident from being competent, accountable, and transparent with all services and product information displayed on my360wellnesshub.com. However, we understand that errors and different information both in terms of factual as well as expression of an actual product may differ from its packaging displayed on my360wellnesshub.com. All product information in this website should be used for information purposes only. Ingredients may also be subject change. DO NOT RELY SOLELY ON THE INFORMATION ON THIS WEBSITE. IT IS IMPORTANT TO ALWAYS READ PRODUCT LABELS, WARNINGS AND ADHERE TO THE DIRECTIONS ON THE PRODUCT LABEL BEFORE USE.

PRICING AND AVAILABILITY: We do our best to ensure product availability. Availability may be listed on individual product pages and we cannot be more specific beyond what is stated there. As an order is processed, we will inform you by email as soon as possible if any products you order turn out to be out of stock.

SHIPPING: We take great measures to ensure all products are professionally and carefully packed and shipped out swiftly. Please note that unless otherwise stated on the website, delivery estimates are just that, though we strive for the timely delivery. We cannot guarantee third party courier services and their delivery times, and therefore estimates should not be relied upon as such. In rare cases, products may be damaged during shipment by third party courier services, and we cannot be held liable for any items that are damaged during shipment. All orders are shipped on business days from Monday to Friday, excluding public holidays within Malaysia.

MISCELLANEOUS: We reserve the right to make changes to these Conditions of Sale at any time and without any notice. You will be subject to the Conditions of Sale in effect at the time of your purchase.

CORPORATE ADDRESS:
360 WELLNESS HUB SDN BHD
2-2B, 2 FLOOR, WISMA LIFECARE, NO 5 JALAN KERINCHI, BANGSAR SOUTH 59200, KL
EMAIL US AT 360wellnesshub@gmail.com
Or GET IN TOUCH with us here.

Question 2

What is your return and refund policy?

Accepted Answer

Due to health, safety, and hygiene regulations regarding medical test kits, DNA kits, and clinical nutraceutical supplements, all sales are final. We do not accept returns or offer refunds once an item has been dispatched from our facility. Please ensure you review your order carefully before completing your purchase.

Question 3

Do you ship internationally?

Accepted Answer

No. Due to strict cross-border customs restrictions on medical kits and clinical supplements, 360 Wellness Hub only ships orders within Malaysia. Any orders placed with an international shipping address will be automatically canceled and refunded.

Question 4

How long does shipping take within Malaysia?

Accepted Answer

Standard delivery typically takes 3 to 7 business days for Peninsular Malaysia, and 5 to 14 business days for Sabah and Sarawak. You will receive a tracking number via email as soon as your order is fulfilled.

Question 5

Are these products a replacement for medical advice?

Accepted Answer

No. The supplements, DNA kits, and precision wellness tests offered in our store are intended for informational, educational, and general wellness purposes only. They do not constitute medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional or a practitioner at 360 Wellness Hub before starting any new clinical supplement regimen.

Question 6

What should I do if my item arrives damaged?

Accepted Answer

If your package or testing kit arrives visibly damaged or tampered with, please take a photo immediately and contact our support team at 360wellnesshub@gmail.com or via WhatsApp at +60123300415 within 48 hours of delivery so we can arrange a replacement for you.

Question 7

Who is responsible for collecting and sending the samples back for processing?

Accepted Answer

The client is responsible for collecting, storing the samples properly and for sending the samples back to 360 Wellness Hub for processing. 360 Wellness Hub may request for another sample if there is problem with the sample that we receive from the client.

Terms & Conditions of Sales

What is your condition of sales?

What is your return and refund policy?

Do you ship internationally?

How long does shipping take within Malaysia?

Are these products a replacement for medical advice?

What should I do if my item arrives damaged?

Who is responsible for collecting and sending the samples back for processing?

360 Wellness Hub Sdn Bhd (1341725-U)
2-2B, 2nd Floor, Wisma Lifecare,
No. 5 Jalan Kerinchi, Bangsar South,
59200 Kuala Lumpur, W.P.

© Rev June 2026 360 Wellness Hub. All rights reserved.

360wellnesshub@gmail.com

+60123300415

Terms & Conditions of Sales

What is your condition of sales?

What is your return and refund policy?

Do you ship internationally?

How long does shipping take within Malaysia?

Are these products a replacement for medical advice?

What should I do if my item arrives damaged?

Who is responsible for collecting and sending the samples back for processing?

360 Wellness Hub Sdn Bhd (1341725-U) 2-2B, 2nd Floor, Wisma Lifecare, No. 5 Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, W.P.

© Rev June 2026 360 Wellness Hub. All rights reserved.

360wellnesshub@gmail.com

+60123300415

360 Wellness Hub Sdn Bhd (1341725-U)
2-2B, 2nd Floor, Wisma Lifecare,
No. 5 Jalan Kerinchi, Bangsar South,
59200 Kuala Lumpur, W.P.